TLDR: Apartment flooded from above. The contractor they hired did a really shitty job and took a really long time to finish. What can I do?
I came home one night to see a leak coming from a sprinkler head, so I immediately called condo's management company. Fortunately, it had started not long before I arrived, so I was able to mitigate the damage with buckets. Since the drip was coming from a sprinkler head, the management company thought it was from the suppression system, but it required the suppression guy to cut a couple holes in the ceiling drywall to determine it wasn't the suppression and that it was coming from the unit above. It was later figured out that it was a leak from a broken water filter in his fridge (to complicate matters, it's an AirBnB and the owner lives in Ontario).
After discussing with the Owner above (call him Owner A), he decided that he was going to pay out of pocket to fix the damage and not go through insurance. Within a few days, a remediation company came to set up dryers and stuff, which were there for about a day. Then he gave me the contact for a contractor he was talking to so we can arrange a fix. Keep in mind this all happened in early-August
6 weeks and 5 visits later, the job looks pitifully bad (I can't seem to attach the image). I've reached out to Owner A to let him know that the quality is very sub-par (which I think is a generous term), so now I'm trying to figure out what options I have left. Given the terrible quality of work, I don't feel inclined to have him come back and do the work again, but I don't know if I can say no.
Looking back, I think this wasn't even a contracting company Owner A hired, so much a guy that was doing cash jobs on the side, which would explain how I was constantly moving my evening schedule around to accommodate his visits.