Phone Number to Acura Canada Complaint Line

[Weapon_R]

I had my car serviced at Silverhill Acura last evening. They sold me a "new" part that doesn't seem so new. I want to file a complaint with Acura Canada and see what they can do. Apparently, good things arise from these complaints, as the fucking retards at the service desk refuse to do anything about this. They won't even book me in to look at it. I called Silverhill, they don't have the number...

Does anyone know what it is?

[AquamosH]

Have you tried the website?

Here's a link I found: http://www.acura.ca/AcuraEng/Owners/...n/PhoneNumbers

[syeve]

^^^beat me to it


1-888-9-HONDA-9 ...try that.

Stupid Silverhill, my ass they dont have the number. Get the names of the people you have been talking to

[Weapon_R]

I have the name of the guy I spoke to. His exact words were "well, since you wanna take it to Acura Canada, you wanna play that way, finish with them before you come back to us".

[benyl]

Honda Canada really can't do much about it as the dealers are independent franchises.

They will take you complaint though... and then the dealer won't get the "service" award this year...

['02SiR]

lets go to all honda and acura dealerships and shoot em all in the head


< honda man
<dumbass mechanic
<founder of honda

[Weapon_R]

Originally posted by benyl
Honda Canada really can't do much about it as the dealers are independent franchises.

They will take you complaint though... and then the dealer won't get the &quot;service&quot; award this year...

If this is the way that that Honda treats customers of their higher end division, I can promise on record that I will never, ever, ever be buying one again. What a shitty first (and last) transaction with the Silverhill Acura dealer.

[Superesc]

not sure how Acura Canada works, but when our Ford minivan had problems a few years back I filed a complaint on the corporate site and they call me back to compensate for the dealer's "Incompetence"

[C4S]

What do u mean doesn't look " NEW " ?

what kind of part ? U knwo sometimes automobile's new part already look old .. ?

[Weapon_R]

Originally posted by C4S
What do u mean doesn't look &quot; NEW &quot; ?

what kind of part ? U knwo sometimes automobile's new part already look old .. ?

A radiator that comes with a several fair sized dents and so many bent fins that I can't count them all is hardly new. Especially for what I paid to get it.

[roopi]

Did you try talking to someone higher up at the dealership?

[benyl]

sounds like a newly "reconditioned" part to me...

[SpoonEK9@STRD]

Acura sucks, so does silverhill..

we got a brand new 2003 rsx type s, it had some crazy electrical issues, i mean crazy... to the point the car is garbage. it was 2 -3 hours old and they refuse to take it back, for 5 months we kept taking it back to silver hill every time they would put new parts in but it would never fix the problem. Talked to customer service but they still do nothing, even talked to some big guys at acura canada... but still nothing.

Months and months later, and still electrical problems, air bag lights come on and off, engine lights usually always on.

That was the first and last time we buy a acura.

[fast95pony]

What this ?? Honda's/Acura's less than 100 percent perfect ??

I thought they could do no wrong !!

I'll save this thread for next time I see a "Ford's are crap" thread .

[Weapon_R]

Originally posted by fast95pony
What this ?? Honda's/Acura's less than 100 percent perfect ??

I thought they could do no wrong !!

I'll save this thread for next time I see a &quot;Ford's are crap&quot; thread .

Well, we'll wait and see how the rectify the problem. They have a perfect BBB rating and they have responded to all BBB claims to the satisfaction of their customers. If they take care of the issue, i'll be happy. I'm not going to hold an entire dealership accountable for the incompetence of their service desk in dealing with complaints.

[max_boost]

Originally posted by fast95pony
What this ?? Honda's/Acura's less than 100 percent perfect ??

I thought they could do no wrong !!

I'll save this thread for next time I see a &quot;Ford's are crap&quot; thread .

hahaha Domestic owners rejoice.....lol

That's too bad cause I've had fairly good experiences with Silverhill Acura, they even gave me a brand new tire after my friend blew it out driving on a flat......

I don't know what Acura/Honda Canada will do about it, were you dealing with the service manager? It's unreal they would provide such poor customer service in such a service oriented industry......

[Weapon_R]

Originally posted by max_boost
I don't know what Acura/Honda Canada will do about it, were you dealing with the service manager? It's unreal they would provide such poor customer service in such a service oriented industry......

No, I never dealt with the service manager. I called the desk up, and got into a shouting match with the jerk at the desk. He REFUSED to do anything about it. At one point, he actually responded with this: "You got a radiator, what else do you want?" For the amount I spent, I expected a brand new radiator...here's a hint - I spent more than it would have cost to buy a new all-aluminum Fluidyne radiator.

How do you like that for customer service?

[Weapon_R]

Originally posted by benyl
sounds like a newly &quot;reconditioned&quot; part to me...

Thats not what I paid for, nor is it cited on the work order.

[kiwi]

You should find a way to speak with the manager!

[stockEK]

Originally posted by Weapon_R


No, I never dealt with the service manager. I called the desk up, and got into a shouting match with the jerk at the desk. He REFUSED to do anything about it. At one point, he actually responded with this: &quot;You got a radiator, what else do you want?&quot; For the amount I spent, I expected a brand new radiator...here's a hint - I spent more than it would have cost to buy a new all-aluminum Fluidyne radiator.

How do you like that for customer service?

I'd refuse to deal with you too, if you started yelling. Did he yell at you first? Besides, why are you getting grumpy with people that cannot directly help you? (The service rep is simply not authorized to promise you a new part, over the phone)

I've dealt with and know people at Silverhill. I cannot believe that politly asking the appropriate people (and showing them the rad) that this could not be resolved. I would be interested on hearing Silverhills side.

Thing is, all dealerships deal with beligerant, unreasonable people. If you act like that kind of person, even if you have a legitimate complaint, you are likely to be ignored.

Oh, the number you are looking for is in the back of your manual. It also outlines a grievance sequence to get warranty/ service issues resolved.