Cash Refund at Tunerworks?

[Johnny C]

I ordered something from Tunerworks that has taken too long to come in, and now I no longer need it. I am wondering if anyone know's if they give cash refunds.

It is Sunday, and they are closed, so I'm just hoping someone here will know.

[dj_rice]

Probably not, thats why most places ask for deposit when ordering stuff for u in case u ditch out, they have some money to help pay for ur stuff since they now have a unwanted product that they paid for...

[JAYMEZ]

probably not , i ordered a body kit from tunerworks 3 months ago and gave them $100 for it , i still havnt got the kit..

[saiyajin]

hmmm that really makes consumers question their reliability

[digger]

Originally posted by saiyajin
hmmm that really makes consumers question their reliability

I am sure that its not Tunerworks that is being unreliable, likely a shipping problem. Trust me this shit happens all the time with loomis, puralator, ups, etc. Call tunerworks and ask them to call in the tracking number. At least then you will have an eta.

[Mckenzie]

I ordered my wheels in May and they came in August. Very typical when ordering from overseas. Also very typical when dealing with large items like body kits as they dont send them until they have a full truck of something or a truck going near the delivery area. It sucks though for people waiting on items. It will come....they are not trying to rip you off or anything. I've had good experiences with them so far.

[GTS Jeff]

u guys just have to learn to deal with it. if ure into cars u should know that waiting for parts is the norm, especially with forums like this where there are always threads with ppl bitching about how long their parts are taking.

if u dont like the wait, either dont get the stuff at all, or order direct from the manufacturer, which will cost way more.

[00redLUDE]

Sucks to hear. Your probably SOL, I feel for you. Hope they didn't give you a line like "it should only take a few weeks to come in...." However, you could always go see them and ask. Good luck.

[max_boost]

Drive a Z4? Ordered ACS stuff? I'm still waiting for my ACS parts and it's been 6 weeks I think. I know they were on back order and that usually means, have fun waiting! LOL

If the parts haven't been shipped, you can at the very least get a credit, not sure about the full refund though.

Just call the guys up.

[ZorroAMG]

Hey, didn't spilner get shit overnighted from Japan easily?

Yeah the guys at Tunerworks are reasonable, if they haven't paid for the stuff yet, they'd most likely be able to help you out, one way or another...

[bart]

thats they will wait until they get orders for other items, and ship everything at once, more money for them that way, and they dont care for making you wait...

[Seanith]

if you want a refund, expect to forfeit your deposit.. thats what i did one time, and i ended up making a purchase a month or 2 later and lost like $50

[Tuner1]

Originally posted by Johnny C
It is Sunday, and they are closed, so I'm just hoping someone here will know.

Nobody here will know, you need to contact US on Tuesday when we re-open


Thanks
Rob

[403Gemini]

tunerworks is a great buncha guys, they dont roll their eyes and think im a freak when i go in asking about parts for my saturn... well at least not that i can visably see lol and if they do think that least they keep it to themselves haha when i scrummage up the coin, its where im pickin up my springs n shit

and yes ^^^ what rob said contact THEM better resposne that way instead of askin a buncha dudes on a forum who dont even work for the company

[heavyD]

Some people just don't get it. You order something that has to be brought in from a different country then decide you don't need or want it and expect a full refund? When a dealer orders items from their supplier, they have to generate paperwork to create the order via purchase order, the order requires customs documents to come across the border. The supplier pays freight and brokerage fees to bring your part in and then get stuck with the part. All this paperwork and freight costs time and money people!!!!! That's why they ask for the deposit so they don't get stuck with all the charges when deadbeats back out.

If they quoted you "X" amount of weeks and were months late you may have a beef. But it's not uncommon for parts to take longer from the supplier or the parts get caught up in freight customs. It's up to you to get updates from the dealer if it is late and see what your options with them are if you no longer require the part, not to whine about possibly not getting your deposit refunded in a public forum.

[Xtrema]

johnny, change your sig.

[googe]

heh, you people saying we dont realize that it takes time, dont realize that it does take time but it DOESNT take several months, or shouldnt. thats why i order all my stuff from online dealers, they dont sit on it, they ship it immediately, and the only delay is the time it takes to get from there, through the border, to here...4-6 weeks MAX for things that are a pain to ship. cheaper too

[m10-power]

Depends on what your ordering, having a relationship with a place like Tunerworks pays off in the long run. Also if you have a problem with something after the fact they are going to help you out, online wish you luck...

[N'Syncro]

Originally posted by googe
dont realize that it does take time but it DOESNT take several months, or shouldnt.

It shouldn't, but it sometimes does (only when shipping from oversea's). There is alot of understanding people in this thread, which is great.

Its usually never the shops fault where you bought it from, unless they never ordered the parts when they were supposed to. Most people tend to blame them, when often, it is 100% out of their control.

In my experience, its almost always the manufacturer's fault... "sure, sure, we'll ship that out right away", and then they actually have to make the product. Shipping from oversea's is always a pain in the ass too, for several reasons.

Surprisingly, its rarely the actual shipping companies fault. They may damage the snot out of the packages, but they have always arrived on time for us.

[Johnny C]

Excellent customer service, problem solved. Thanks!