A few months back I tried, no, let 12v (Jeff) install a Compustar 2WFM Alarm/Starter on my 2002 Acura RSX Premium. I?m writing this post to express my dissatisfaction with a Beyond Paid Sponsor 12v. I think it is only fair to take on responsibility for a mistake that he made on my car. But since I was not able to resolve the matter face to face I had to express my opinions and let people know how RIPPED OFF I feel.
In the end I end up paying $500 out of my pocket without a system because 12v, with his experience and all ended up frying my immobilizer unit on my car. Don?t ask me how it was fried, I asked 12v but he didn?t know what he did. Acura said that it wasn?t covered under warranty.
So I end up loosing my car for about 4 days, without a loaner to drive around. Luckily I had connections still at Northwest Acura from previously working there; I was able to get them to lower the overall cost of the repairs. Acura had to rip out the almost installed Compustar that 12v installed because they were sure that it was due to the installation of the unit. I call 12v up and tell him the total cost of the bill. At this point I?ve only given 12v $350 of the $475 that he charges for the unit/install.
The Acura bill ends up costing me $500 out of pocket all because of the mistake that 12v made. I call up 12 to see what he can do for me but at this time, letting him install the unit a second time was not an option because if this mistake happens again I?ll be out another $500. 12v says he can resell the used unit as used and then refund me my $350 that I initially paid him. He ends up giving me $75 more on top of the $350, but that still leaves me out $475 from the repair bill from Acura.
At this point I wish I never went though 12v to install a system. I would have been better off cost wise and repair wise going through Visions, A&B etc. So I ask to see if 12v is going to help me out by covering my cost or at least half.
All in all I get now system because I can?t trust him to put it in correctly a second time. This experience ended up costing me $1,000+ because I paid a professional shop to install a New Compustar 2WFM Alarm/Starter unit.
This post is just to advise potential 12v customers that BUYER BEWARE! I?m sure that 12v does great work, but as a purchaser buying from a Paid Sponsor, I feel that there should be some accountability for his actions.
Sorry everyone for the long post but feel free to express your opinions as well!
Thanks
Ariane