I got a call when I hit 2TB for about 3 months straight. Didnt realize a download was stuck in a loop and basically downloading itself over and over again.
Thanked them for alerting me (as they left a message the first time) and that I had corrected the situation (didn't tell them what). They said they would monitor my account for a couple months then remove the flag. No lost service, no lost speed. Friendly guy I spoke with.
Did say that if it continued it was grounds to suspend the account, but never got there.
What are you looking for? Maybe some of us have it and can swing by with a flash drive for a beer
Signature..... I ate it!!