Just thought I would warn everyone about the Mr.Lube on 32nd ave NE (same parking lot as A&W, by Sobeys, etc)
I had issues with them in the past regarding a stripped oil pan and I was able to come to a satisfactory resolution with the previous management. So I go in today to get my last free oil change and their is new managment. I tell the tech's that my file with them notes my scenario and how I am entitled to one last free oil change, they look at, call the management over, he looks at it and walks away, saying nothing to me.
I assume it all makes sense to them and they continue doing my engine flush, oil change, etc etc and at the end they attempt to bill me for the oil change. I point out that this is a mistake, the manager comes back over, seems agitated and asks me if I have a hardcopy showing that I am owed this, I say No but point out that I read it off THEIR screen (along with him, and 3 other techs). After he goes off without saying anything to his office he comes back, clearly pissed off, and begins to tell me how he doesn't have to honor anything because the agreement was made with old managment, after a brief discussion my bill is corrected.
They clearly tried to "sneak" the charges past me, which is shady, the new manager was unprofessional and I was in awe when he claimed he did not have to honor the company's commitment since it was agreed to by old management. He also goes on to claim that the tech could just be a friend of mine who added that to my file today, which is a stretch considering the file in the computer was dated.
Anyway, not here to trash anybody, just wanted to tell everyone about the experience and let them make their own calls about what was right/wrong with the way it was handled.
On the off chance any of the tech's that work there are on beyond, you guys have for the most part always done a great job for me and are always friendly to deal with so my issue is not with you guys, just the new management.