Was your friend travelling in the next 45 hours, or days, I'm guessing hours?
Wife's been getting the run around as expected on our daughters. It was, as predicted, not ready on the 20th as advertised. She can't get through on the phones so is going downtown tomorrow to see if they will transfer and rush the passport.
If there's no luck there, I guess one of us goes back Wednesday as a 2 day rush, and does a fresh application, as our flight is July 4th early AM.
If all that fails, I guess I get a 5 figure West Jet travel credit