So, I was supposed to pickup my '04 X5 last Saturday (2th). When I signed the papers over 3 weeks ago, I pointed out some minor things that needed to be done on the vehicle before I pick it up.
So I go there on Saturday to findout that none of what needed to be was done and the vehicle was not even detailed (eventhough they claimed that the car returned from detailing just yesterday).
It was filthy inside and out, the wheels had so much break dust on them and dash board and seats still had dust from the vehicle been in the outside lot.
What's hillarious is the excuse they gave me for not geting done anything. The used car sales manager says that they sell 100+ cars a month and they didn't have time.
I refused to take deliver of the vehicle and I told him to call me when he has got all the work done and at that time I will decide whether the deal is on or off.
I have been driving BMWs for the past 7+ years and I have never ever received such bad service from any dealership ever.
Best is yet to come.....
I was driving on 52nd on Thursday and I got pulled over by an officer in an unmarked car. When I presented my registration he comes back and tells me that the plate was not registered for this car, but for ab X5. Right then and there I knew what has happened. Idiots at Calgary BMW had switched my registration 3 days ahead of the day I pickup my X5. To my luck I had the bill of sale for the X5 with me, so I was able to prove to the officer that I indeed did buy an X5 and the VIN number matches what is in the registration.
So that is my experience with Calgary BMW. They are a disgrace to the BMW brand !!