Does anybody know what is standard practice in the retail industry when the displayed price is lower than what they charge at the till?
Without going into too much detail; I was at Canadian Tire yesterday and bought airsoft equipment, all of which is behind locked glass displays and handled by the sales people. I bought a total of 4 items, and when I got home checked my receipt and noticed something weird about the scanned prices on my receipt. 3 of the 4 items that I bought were about $2-4 higher than what was posted on the store! All these items aren't just stickered with the price like at dollar stores, but with actual SKU's that can't be mistaken.
So on my lunch break, I went to Canadian Tire's customer service desk and ask the 16 year old girl to investigate. After she concludes that i should be refunded my $4.27 due to pricing error she pages the store manager to authorize the unusually large refund *rolls eyes*. Anyways the store owners' dad (this old guy) hears out the situation and then loses it on me! He says that the computer price is always right and he doesnt know if somebody's been tampering with the prices (indicating me). So after I lose it on him he's even more irrate and tells the girl to refund the money. And then the best part of the it is: he tells me to take my money and never come back to the store, and if he sees me he'll throw me out! Anyways, at the point I am livid. I start going off on how many customers his store has screwed over by the pricing errors and etc. and he starts stuttering and blaming it on incompetent employees, his lack of computer knowledge, department shuffling etc.... all this in front all the customers in line! hahaah ... The young girl that was originally helping me was defending me the whole time and when the old guy was gone was totally apologizine to me.
Anyways..sorry that was actually pretty detailed...but I have concluded that not only from this one experience, but from what I've seen while waiting in line that Canadian tire has one of the worst customer returns policy/service I've ever seen. Not just the one location too!