Originally Posted by
Misterman
For me it's much less about the fact that shit happens. Because shit happens with every airline. With Sunwing it's more about how they handle it when shit does inevitably happen. When we got delayed for 3 hours leaving Cancun years ago, they gave us a 50$ food voucher. But then we got delayed again at 9pm, when everything in that airport closes. We were delayed until 5am. There is no water to drink anywhere, no food, parents with young kids that have run out of diapers, people who are smokers that are trapped inside and can't smoke. If they weren't going to send everyone back to a resort or hotel or whatever, the least they could do is have some airport rep bring in some bottled water, and usher people out to smoke and whatnot.
I was finally able to negotiate all these terms with the supposed Sunwing rep that finally showed up at 1am. But the passengers certainly didn't help at all, everyone was devolved into blathering idiots that just wanted to yell at the rep about how they would never fly Sunwing again. All said and done when we finally got out of there the next morning, they handed us a 75$ travel voucher with a one year expiry date.
I feel like WJ would've had us on another flight pretty quickly, or put us back to a hotel for the time being.