We purchased a BMW from Calgary BMW about a year ago. I am aware of the Calgary Crusaders against Calgary BMW webpage and the millions of bad comments against the dealership. Ever since then, we've been pretty skeptical of their service. We always feel unconfortable when we go there for service. The mechanics and service department people are sketchy and have a "I don't care" attitude about their customers. We feel like we are being ripped off, I know that's normal at any dealership, but this place really takes the cake. Don't even get me started on David "Schmoe." I was pretty ticked off when one of the techs decided to be a jerk and tighten the tire caps, so tight that I had to use a pair of pliers to get them off. They were excessively over-tightened. Is it just me, or do you always have to book an appointment 3 months in advance with them? I can call Brasso Nissan a week or two before and get in with no problems. There's just been too many problems (I won't go into detail) with them, and we can't really take the BS anymore.
My question to you guys is, is BMW Gallery better in terms of customer and vehicle service? Your help would be greatly appreciated. Thank you.