Mazda Dealership experience

[Xtrema]

I want to hear the good and the bad about Mazda dealerships in town.

Both services and sales and which one I should deal with.

Be as objective as possible and most recenet experience would be best.

Thanks

[infected]

We were going to buy a Protege 5 and a MPV a couple years back so we went to Sunridge, never really got to buying the car but overall the sales guys were very good.

[heavyD]

I've only dealt with Sunridge Mazda and it was amongst the worst service I've ever received. Not quite as bad as the worst ever (Honda West) but bad.

[lint]

Bought my Mazda 3 at Kramer. Our salesman was great, but no longer works there. The experience at Sunridge was not good, too pushy when they saw that you were interested, but no where to be found when you were kicking tires.

I've only had one service and that was at Sunridge, I have to say I was impressed. Drive through drop off, took care to put cardboard on the floor and plastic on the seat so as not to get it dirty. Was finished at noon and was washed and waiting for me to pick up. So far so good.

[Nalgene]

I was with my dad when he bought a Mazda3 at Kramer in October.
Salesman was very nice, very helpful and not pushy. Cant remember his name though. He even ordered a Mazda3 in since they didnt have the exact model and colour he wanted. Then when the shipment came and the sent the model but wrong colour my dad neeed the car right away so the salesman gave him a pretty hefty discount and 2 free Mazda mugs

[civic_stylez]

we bought our mazda 6 at kramer and they were really good to us. we were going to buy from sunridge but the people at kramer went the extra mile to make sure we were happy with our car.

[AsianCaucasian]

Sunridge sucks. Really, really bad. They couldnt care less about you after you buy their cars.

[Xtrema]

The only 2 negative posts are for Sunridge but it's a poll leader. hmm..... How many people work for Sunridge is lurking here..... j/k

[SAiamNE]

North Hill ALL THE WAY!!!!
Not only on a normal basis is North Hill cheaper ( yes believe it ) but there service for parts is 10x better than Kramer.
I don't care how nice and new Kramer is, it sucks balls. Last time i just went to go and pick up some spark plugs and waited over 30mins. Then the dude trying to order my parts was trying to convince me i only need 2 spark plugs and not 4....
Oh ya North Hill gives student discounts!!!! 15%!
Last time i asked Kramer ~1 year ago they said no..
Oh ya Kramer won't let you order parts over phone that need to be shipped from say Toronto, North Hill does.
Overall experience from North Hill is A+++ I love em!

BTW i do NOT work for them..

[Nix87]

I bought my Mazda 3 at North Hill and for sales I believe they are excellent. There service has been OK. Im going to try sunridge as there facilities strike me as more modern and well cleaner.

Nick

[vcteggy]

I was looking at used cars at north hill, okay guys but not very willing to budge on pricing

[Nix87]

Originally posted by vcteggy
I was looking at used cars at north hill, okay guys but not very willing to budge on pricing

Really? I got a lot of movement on the price with my vehicle. Then again it was a new purchase so they may have more room 2 move.

[vcteggy]

yeah they weren't in a rush to deal the cars I was looking at (newer imports)

[Nix87]

Originally posted by vcteggy
yeah they weren't in a rush to deal the cars I was looking at (newer imports)

I hear ya i was looking at used cars and it was a whole new game compared to new vehicles.

[1badPT]

My buddy bought his 3 at Kramer and he seems happy with the sales and service.

[Sky]

I got mine in Sept 2004 at Sunridge.......YES they don't give a crap after you pick the new car up and drive off....

I was VERY disappointed AFTER I picked my car up.....kinda my fault for not being CAREFUL enough inspecting when picking the car up...

REMEMBER....spend all the time in the world checking your new car when you pick it up...cuz anything you find out after you drive off your pretty much screwed at Sunridge.

Go North Hill

[DSM Power]

Kramer service sucks! They couldn't get a simple repair right so 3 strikes and you're out. Their sales department gave us the royal runaround after buying there and wanting some post-purchase items fixed (under warranty I might add).

Sunridge on the other hand has always treated me great and repairs are excellent. So YMMV.

[AsianCaucasian]

Originally posted by vcteggy
I was looking at used cars at north hill, okay guys but not very willing to budge on pricing

Lol it depends if you're chinese or not... Racial discounting

But yeah, they're not in a hurry to sell 3's if thats what you were looking at. They're in such high demand that they don't really have to bump down the price to make a sale.

[three33]

Ok I am trying not to be biased but since i work at kramer its hard...from what ive heard sunridge is not a good place to go either for sales or service...northill can only be good to a certain extent because it is such a small dealership....it has 6 service bays and a small parts department...northill also orders about 30% of its parts from kramer....im sure all dealerships have had bad customer service at one point or another...i know for a fact that kramer mazda has a 95% customer satisfaction rate which is the highest in western canada....i dont know what else to say so i hope that helps....oh and if anyone wants a deal on parts or a car let me know...

[ZorroAMG]

What deals (if any) have people got on Mazda 3 GT's at Kramer($$ off MSRP)....sorry to hijack the thread...