I have a bone to pick with hyatt mercedes and their service.
so I drove by the downtown location and decided to stop at the used car lot and take a look at the cars they had there and started talking to the salesman. He seemed very honest and helpful as we chatted about a 2006 smart with 73000km they had on the lot. I decided to take it for a test drive and was surprised at how it drove and handled...needless to say not the fastest car in the fleet but enough to get around as a commuter.
I was on the fence about buying it then the salesman assured me they go thru every car and if any part is under 50% they replace it before they sell the car. I had decided to take the car and picked it up the next week.
Fast forward 45 days (a month and a half) and 1500km, the car is starting to make a funny noise. I Immediately take it in to mercedes service and ask them to take a look at the car and diagnose the issue. They come back and tell me the turbo is blown...
I ask service if they can do anything for me being I had just bought the car they said they would ask sales. Service got back to me and told me they wouldn't do a thing because its been longer than 2 weeks (I'm guessing that's their warranty) since I had bought the car. I told them the turbo was obviously on its last legs and was in no way 50% or greater in life. Still wouldn't do anything for me.
Its not like i wanted a free turbo but a little help would be nice considering the part alone was $1495 + install!
I had decided to call the store and got the run around from sales people and not even a manager to talk to!
In my opinion hyatt mercedes is a total waste of time and a joke. They don't care at all about service or clients and will try to take advantage of anyone they can.