Tenant called me on jan 3rd to say she just landed in Calgary and the day before she got back her BF went there to drop something off and noticed the heat was off. She was gone for 3 weeks and we all know how cold it was here and she told me she shut the heat off to save money I went there expecting carnage but to my surprise i got lucky and damage was beyond minor for what happened. At first i thought the toilet overflowed and leaked down into the closet below the toilet but there was no water damage to the washroom floor or the hardwood at the doorway, there was also no burst pipes underneath the toilet, it took a day for the toilet to thaw out and when the BF removed it he sent me a pic of the wax seal which looked mangled but i cant see how ice would damage that as theres no sitting water in that area. water would only come through once flushed. I had to grab a metal shovel to bust out the closet ceiling because of the ice build up. She was supposed to be gone til the 16 but came back early because they were cancelling a ton of flights